Terms of Service

Introduction

These Terms of Service ("Terms") govern your use of the website traxelinoa.top and the restaurant feedback automation services provided by traxelinoa.top S.A., a Portuguese company with registration number 741258963, VAT number PT743698524, and registered address at Rua de São Bento 62, 1027-307 Lisbon, Portugal ("Company", "we", "our", or "us").

Acceptance of Terms

By accessing or using our website at traxelinoa.top or our services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with any part of these Terms, you may not access our website or use our services. Your continued use of our services constitutes acceptance of any modifications to these Terms.

These Terms apply to all users of our website and services, including restaurant owners, managers, staff members, and any other individuals who access or use our platform.

Description of Services

traxelinoa.top provides restaurant feedback automation tools and services, including but not limited to:

• Multi-channel feedback collection systems
• AI-powered feedback analysis and sentiment analysis
• Real-time alert and notification systems
• Performance analytics and reporting dashboards
• Customer support and training services

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time with reasonable notice to users.

User Obligations

When using our services, you agree to:

Acceptable Use

• Use our services only for lawful purposes and in accordance with these Terms
• Provide accurate, current, and complete information when creating accounts or using our services
• Maintain the security and confidentiality of your account credentials
• Notify us immediately of any unauthorised use of your account
• Comply with all applicable laws and regulations in your jurisdiction

Prohibited Activities

You agree not to:

• Use our services for any illegal or unauthorised purpose
• Interfere with or disrupt the integrity or performance of our services
• Attempt to gain unauthorised access to our systems or user accounts
• Upload or transmit viruses, malware, or other harmful code
• Violate any applicable laws, regulations, or third-party rights
• Use our services to collect or harvest personal information without consent
• Reverse engineer, decompile, or attempt to extract source code from our services

Account Registration and Security

To access certain features of our services, you may be required to create an account. You are responsible for:

• Maintaining the confidentiality of your account information and password
• All activities that occur under your account
• Ensuring that your account information is accurate and up to date
• Immediately notifying us of any security breach or unauthorised use

We reserve the right to suspend or terminate accounts that violate these Terms or pose a security risk.

Payment Terms

If you purchase our paid services, the following payment terms apply:

• Fees are charged in advance on a monthly or annual basis as specified in your service plan
• All fees are non-refundable except as expressly stated in these Terms
• We may change our fees with 30 days' written notice
• Failure to pay fees may result in suspension or termination of services
• You are responsible for all taxes associated with your use of our services

Data Protection and Privacy

Your privacy is important to us. Our collection, use, and protection of your personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our services, you consent to the collection and use of your information as described in our Privacy Policy.

You are responsible for ensuring that any customer data you collect through our services complies with applicable data protection laws, including GDPR where applicable.

Intellectual Property

The traxelinoa.top website, services, and all related content, features, and functionality are owned by traxelinoa.top S.A. and are protected by international copyright, trademark, and other intellectual property laws.

Our Rights

We retain all rights, title, and interest in and to our services, including:

• Software, algorithms, and technology used in our platform
• Trademarks, logos, and brand elements
• Website content, design, and user interface
• Documentation, training materials, and support content

Limited Licence

We grant you a limited, non-exclusive, non-transferable licence to access and use our services for your business purposes in accordance with these Terms. This licence does not include any right to:

• Resell or redistribute our services
• Modify or create derivative works
• Reverse engineer our technology
• Remove or alter proprietary notices

Service Availability and Support

We strive to maintain high service availability, but we do not guarantee uninterrupted access to our services. We may perform maintenance, updates, or modifications that temporarily affect service availability.

Support is provided according to your service plan and may include:

• Email support during business hours
• Documentation and self-help resources
• Training and onboarding assistance
• Priority support for premium plans

Limitation of Liability

To the fullest extent permitted by applicable law, traxelinoa.top S.A. shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of our services.

Our total liability to you for any claim arising out of or relating to these Terms or our services shall not exceed the amount you paid us in the twelve months preceding the claim.

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability, so these limitations may not apply to you.

Disclaimer of Warranties

Our services are provided "as is" and "as available" without any warranties of any kind, either express or implied. We disclaim all warranties, including but not limited to:

• Merchantability and fitness for a particular purpose
• Non-infringement of third-party rights
• Uninterrupted or error-free operation
• Accuracy or completeness of content
• Security or privacy of data transmission

Indemnification

You agree to defend, indemnify, and hold harmless traxelinoa.top S.A., its officers, directors, employees, and agents from and against any claims, damages, obligations, losses, liabilities, costs, or debt arising from:

• Your use of our services in violation of these Terms
• Your violation of any third-party rights
• Your violation of applicable laws or regulations
• Any content or data you submit through our services

Termination

Either party may terminate these Terms and your access to our services:

Termination by You

You may terminate your account and stop using our services at any time by contacting us or following the cancellation process in your account settings.

Termination by Us

We may suspend or terminate your access to our services immediately if:

• You violate these Terms or our policies
• You fail to pay applicable fees
• Your use poses a security risk or legal liability
• We discontinue our services (with reasonable notice)

Effect of Termination

Upon termination, your right to use our services will cease immediately. We may delete your account and data, though we may retain certain information as required by law or for legitimate business purposes.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of Portugal, without regard to its conflict of law principles. Any legal action or proceeding arising under these Terms will be brought exclusively in the courts of Lisbon, Portugal, and you hereby consent to personal jurisdiction and venue therein.

If you are a consumer residing in the European Union, you may have additional rights under your local consumer protection laws, and nothing in these Terms affects those rights.

Dispute Resolution

We encourage you to contact us directly to resolve any disputes. If a dispute cannot be resolved through direct communication, we may engage in mediation or other alternative dispute resolution methods before pursuing formal legal action.

EU consumers may also use the European Commission's Online Dispute Resolution platform available at https://ec.europa.eu/consumers/odr/.

Changes to Terms

We may modify these Terms from time to time to reflect changes in our services, applicable laws, or business practices. We will provide notice of material changes by:

• Posting the updated Terms on our website
• Sending email notification to registered users
• Providing notice through our services

Your continued use of our services after the effective date of any changes constitutes acceptance of the modified Terms.

Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect.

Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published on traxelinoa.top, constitute the entire agreement between you and traxelinoa.top S.A. regarding your use of our services and supersede all prior agreements and understandings.

Contact Information

If you have any questions about these Terms, please contact us: